Memsource Prague, Czechia
As Customer Success Manager, you will serve as the main point of contact and trusted advisor for an assigned group of customers in Europe and the US. You will ensure customer retention and happiness by building long-term relationships, adopting the platform, presenting new features, and identifying cross-sell or upsell opportunities. What you will be responsible for Giving customer representation within the company, balancing company vs customer needs Keeping up with set targets of retention, expansion, referability, and adoption Acting as the main escalation point between the customers and Memsource’s internal teams for bugs, issues related to the usage of the platform, and business queries Monitoring platform usage through dedicated dashboards, identifying deviations, and acting upon them when they happens Running Business Review meetings (monthly or quarterly), providing feedback on feature requests, keeping record of monitored bug resolutions, and...
Jun 07, 2021