Lengoo GmbH

YOUR MISSION As a Program Manager in Operations, you’ll play a key role in growing our existing business through service and technology lead development. This includes engaging with multiple stakeholders across the company and helping to ensure customer happiness, optimizing the return of client business, and ensuring quality compliance of our internal customer feedback process.  As a driver in cross-functional customer-centric teams, you’ll be responsible for working closely with our Operations, Sales, and Product teams to establish and grow our existing key accounts. A successful candidate will be highly customer-focused, analytical, technical, resourceful, team-oriented, and can work independently under time constraints to meet deadlines at scale.  YOUR RESPONSIBILITIES Proactively design and present program management initiatives to existing clients Collaborate with a multinational and multifunctional team Adding and implementing new service lines if...

YOUR MISSION Have you been working in the translation industry for a while and you are tired of the same old flows and tedious processes? Then you will find new challenges and the opportunity to quickly take on a lot of responsibility and develop yourself further. Your mission is to inspire our rapidly growing number of customers and translators with fast and friendly service from our platform. You will also ensure that our translations always meet our high-quality standards. You coordinate your own team that focuses on specific clients, verticals, workflows or tools. YOUR RESPONSIBILITIES You coordinate the work of multiple project managers and ensure smooth collaboration - within the team, with other teams at Lengoo, and with our customers and translators. You actively drive the automation of our delivery processes and listen to any suggestions for improvement that come from our customers. You will independently shape technical challenges, MT flows and collaborate...

DEINE MISSION Deine Mission ist es, unsere rasant wachsende Anzahl an Kunden und Übersetzern mit schnellem, freundlichem und herzlichem Service von unserer Plattform zu begeistern. Außerdem stellst du sicher, dass unsere Übersetzungen immer unsere hohen Qualitätsstandards erfüllen. DEINE AUFGABEN Du managst komplexe Übersetzungsprojekte von Angebotserstellung bis Lieferung und übernimmst auch Verantwortung für unser Qualitätsmanagement. Du bist direkter Ansprechpartner für unsere internationalen Kunden, betreust diese telefonisch und schriftlich und bietest ihnen auch in zeitkritischen Phasen effiziente Lösungen an. Du koordinierst die reibungslose Zusammenarbeit aller Mitglieder unseres Operations Teams. Du bist mitverantwortlich für das Erreichen unserer KPI-Ziele und analysierst diese in einem wöchentlichen Reporting gemeinsam mit unserer Head of Operations Anja. Du gestaltest die Automatisierung unserer Lieferprozesse aktiv mit und hast ein offenes Ohr für alle...