May 05, 2022

LATAM Translation Team Lead

  • Locaria
  • Ciudad de México, CDMX, Mexico
Full time Marketing Language Management Translation Operations & Team Management

Job Description

About the company

Locaria is a pioneering multilingual marketing and language services agency that sits within Stagwell Inc. We maximise the effectiveness and performance of global content seamlessly across territory, platform and media for brands with international ambition. We combine engagement metrics with content creation processes by harnessing data from all stages of the customer journey including awareness, consideration and engagement. We do this in any language combination, across more than 90 markets.

We have offices in London, Barcelona, Mexico City, Cairo and Warsaw. Our global clients include the world’s top brands across luxury, retail, travel and technology, and a number of global creative and media agencies.

We are also the winner of the 'Best Language Service Provider for Training and Personal Development’ Award at BELA 2022 (Best Employers in Localization Awards, Adaptive Globalization).

Our LATAM Translation Team Lead is a team lead role that requires solid people management and account management skills to successfully coordinate our client projects and our local team, who mostly focus on market research translation projects that involve the use of CAT tools, translation memories and machine translation engines. The successful candidate is expected to be able to drive, motivate and help our teams in Mexico City, adapt to a rapidly changing business, have experience in people management and coaching, as well as experience and energy to ensure the team respond to client needs.

This is a great opportunity for individuals who are driven, enthusiastic and dedicated to support Locaria’s expansion. There will be training opportunities for people interested in learning about SEO and Paid Media.

The role will be based in our Mexico City office (hybrid working model) and will report to our London HQ.

RESPONSIBILITIES

This position will be managing a team of 6-7 Localisation Project Managers and will report to the Team Manager. The main responsibilities include:

  • Coordinate and manage a team providing end-to-end linguistic services, such as market research localisation, survey and opens translation, background/desk research and market insights to our US-based, market research clients
  • Supervise and support team members on workload and delegation, being their first point of escalation for project matters
  • Create project plans, cost estimates and manage budgets
  • Ensure the team follow processes and deliver client files within the agreed timelines
  • Report and align with the London-based team manager, who has overall accountability for this team including team members in other locations
  • Contribute to shaping internal processes
  • Monitor, train and develop existing and new team members. Help us grow the team’s skills and knowledge as necessary to keep on top of increasing workflow, ensuring seamless and efficient client management
  • Maintain client relationship and communication ensuring client satisfaction dealing with client escalations as they arise
  • Liaising with clients to provide them with recommendations and best practises
  • Lead by example and ensure our local office has the support and skills to grow and succeed

Requirements

ESSENTIAL

  • Proven experience in a team lead/team manager position in the localisation/translation industry.
  • Based in Mexico City.
  • Track record in client-facing roles.
  • Experience in people management, account management and growing teams.
  • Outstanding communication skills.
  • Energetic and driven.
  • Passionate about languages.

IDEAL

  • Experience working with multilingual content.
  • Fluent English written and verbal communication skills. Any other language is a plus.
  • Ability to adapt to a rapidly changing business.
  • Open mind towards technology and automation.
  • Proactive and solutions-driven approach to work.
  • Experience in transcreation or creative translation projects.

BENEFITS

In return for your enthusiasm and expertise, we offer an exciting and multicultural place of work, a great office, competitive salary, and a wide range of benefits, including; 18 days holiday (plus an extra day off for your birthday each year); an excellent learning & development plan; a wellness programme; social activities organised throughout the year; a competitive Christmas and Vacation bonus; and the chance to progress your career within a truly global organisation.