Senior Global Language Services Manager - Dublin, Ireland

Senior Global Language Services Manager, Dublin, Ireland, Hybrid role

Our client is a global and highly diverse company that prides itself on an optimum customer experience and where its employees know how to have fun. We work hard, and we play hard. In fact, we run our company with that principle in mind every day: One of our core values is fun.  Expected to go to the office 1 or 2 days per week

About this Role:

The Localization organization handles all localization and translation needs for Company, including its vast product suite, marketing content, documentation, training guides, and many other assets. We  allow multinational and single-language customers to have a uniform user experience regardless of where their users are located. Our language offering is nearing 40 languages, with more coming every year. Our team is located across the globe in a highly interconnected and productive environment, taking advantage of many in-house and third-party tools, and utilizing both LSP dedicated translators as well as MLVs.

Language Services leaders own the quality of our Localization deliverable - including management of quality
metrics and growing our vendor capability to constantly improve our quality.

This leader role also owns in-market stakeholder relationships as well as customer engagement regarding language quality and feedback.

This function also has financial responsibility and oversight over the vendor language resource  program.

Additionally, Language Services support the day to day language-specific queries from our vendor channel and mentors our vendors on terminology, style guides and also product testing.

About this Role:

This role leads language teams and has management oversight over globally distributed employees, and business relationship oversight over vendors.

This role also liaises with many teams and geo-leaders and must have strong relationship building skills.

This role will provide oversight over on-time delivery, meeting and continuously improving quality metrics, building a balanced and scalable resource vendor channel to support our growing deliverables, leveraging industry best practices to enable high volume quality deliverables.

• Lead and support ICs and managers representing ~40  languages and even more countries
• Ensure milestones and deliverables are tracked and met
• Liaise with LSPs on translation related quality and timeliness metrics to improve overall performance
• Ensure high linguistic quality of multiple language deliverables
• Streamline linguistic processes and work closely with Engineering team on requirements to improve automation
• Manage a healthy balance of resources for internal and external resources
• Partner with Sales, Consulting, Marketing and other in-market teams
• Build Customers language communities to improve language quality and resolve issues
• Build a strong collaborative leadership team and culture that enables their teams to do their best work

About You

We are seeking a dynamic and hands-on manager for the Localization Language Services  team. This position will lead the Language Services teams to improve the quality and oversight over all the languages while building in-market relationships. The role will work alongside localization, engineering, field, and internal/external stakeholders. The position will involve setting scalable linguistic and quality direction and vision and empowering your teams to do their best work through effective coaching and mentoring. You will provide leadership and sound  judgment as we evolve and work to empower your teams.

• 3-5 years management experience leading language services teams and managing managers.
• Client side experience
• Continuous localization (Agile) process experience
• Stakeholder / Customer / Relationship management experience
• Industry best practices experience for quality management
• Experience supporting all types of localization work from translation, transcreation, seo, machine translations and machine learning, linguistic testing, review, and engagement
• GILT industry experience and awareness of new trends
• Technical aptitude especially in crafting role-based requirements and troubleshooting issues and communicating requirements
• Process and technology optimization mind-set with a minimum 5 years’ experience with translation processes and program management
• Clear and effective communication skills across all levels
• A degree in Translations or Computer Science, or equivalent work experience
• Effectively lead teams through change
• Attitude and aptitude to be successful in a growing and rapidly changing company and suite of products.
• 8+ years’ experience in the translation or software industry
• Strong experience implementing scalable Linguistic Quality processes and metrics
• The ability to present clearly and confidently to internal and external stakeholders
• Excellent people leadership skills including managing managers
• Champion of company culture
• Form/mentor high performing collaborative teams
• Highly influential across organization
• Good interpersonal skills, good listener, coach, mentor
• Ability to thrive in fast paced, evolving environment

Preferred Skills

• Fluency in at least one additional language
• A plus - functional knowledge of Human Capital Management (HCM) or Financials business applications or the Company's products

For more information contact Jeanne jsharpe@anzuglobal.com

We offer a referral bonus if you refer a colleague who is hired.  Anzu Global is also actively seeking candidates with experience in Artificial Intelligence AI, Natural Language Processing NLP, Machine Learning ML,  and Computational Linguistics.