Resource Coordinator (Latin America, remote)

ABOUT

Acclaro is a translation service and platform that helps the world’s leading brands succeed across cultures. Through a fine-tuned process, top industry talent, and leading technologies we make a long-term investment in our clients’ global brands.

Working in over 125 languages and with offices around the globe, Acclaro helps clients open new markets and gain a competitive edge by expertly adapting their brands and products with fast, high-quality translations.

POSITION DESCRIPTION

The Resource Coordinator manages the resources and capacity planning for ongoing projects and long-term programs, proposes new resources for ad-hoc projects, and builds and onboards teams for continuous localization efforts.

In this role, you will have direct communication with multiple team members within 1-5 major globalization programs. The ideal candidate brings a sense of responsibility and dedication to improving the availability, capacity, and quality of the pool of linguists in the localization program while managing communication between the vendors and project managers. 

Location: Remote, Latin America

Reports to: Global Program Manager

RESPONSIBILITIES  

• Test and evaluate linguists and negotiate rates as needed for specific projects 
• Onboard and train new resources. Monitor progress and provide feedback 
• Collaborate with Resourcing team on recruiting needs  
• Maintain vendor databases 
• Work alongside the Project Management team to predict resourcing needs for upcoming projects 
• Build translation teams for continuous localization 
• Manage, review and improve onboarding and reporting workflows 
• Organize vendor calendar to ensure consistent coverage and holiday coverage for core languages 
• Communicate vendor availability and capacity with PM teams 
• Collect feedback about resources and integrate in central resource database 
• POC for vendors for non-project queries

 ADDITIONAL RESPONSIBILITIES DEPENDING ON PROGRAM 

• Monitor vendor rates and margins, and report to PM team 
• Recruiting new resources 

 REQUIREMENTS  

• 1-2 years’ experience in the Localization Industry on the vendor side  
• Full professional proficiency level in English 
• Experience recruiting in multiple countries 
• Excellent interpersonal and communication skills 
• Data management and analysis experience 
• Strong sense of responsibility and ownership of tasks 
• Comfortable participating in team meetings and presenting ideas internally 

DESIRABLE

• Proficiency in at least one additional language other than English.  
• MS Office advanced proficiency

 Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic as outlined by federal, state or local laws. We make hiring decisions based solely on qualifications, merit and business needs at the time.