Translation Project Coordinator

Language Insight is a fast-growing translation and language services provider. Our experienced teams work on projects covering a wide range of sectors, and are dedicated to delivering high-quality translation, transcription, interpreting and various other language solutions to clients worldwide.

Language Insight is expanding our Project Management team in the Americas and is looking for an enthusiastic and motivated Project Coordinator, who is pursuing to develop their career in the translation industry. The right candidate must be proactive, display a professional attitude, have the willingness to learn, and a desire to put clients first.

The position is remote and candidates will be based in Latin America to support our US team's working hours - 9am to 5:30pm EST (Monday to Friday). Some overtime after 5:30pm might be necessary on busy days/periods. We will be aiming to select the right candidate by the end of the year for a start in January 2025.

What does the role involve?

The Project Coordinator will primarily support our US clients, mainly across the Market Research sector, and will be responsible for handling multiple projects throughout their life cycle. This role will help ensure Language Insight remains one of the market leaders in the translation industry, enabling us to support clients across the world.

As this role will require autonomous working, Language Insight will provide a comprehensive training period of approximately 3-4 months (depending on individual progression) at the start of the contract. This training period will give the Project Coordinator an opportunity to develop their professional skills and equip them with the knowledge and tools needed for the position. During the training period, the candidate will be expected to work UK hours 0900 – 1730, so that they can be trained by our most experienced members of the team.

As part of the Project Coordinator role, you will:

• Develop an understanding of the Translation and Market Research Industries.
• Manage the full cycle of language services for our clients (from file prepping and quoting to delivering), ensuring that quality control measures have been adhered to.
• Develop trusted relationships with clients, colleagues, and linguists.
• Work closely with the Project Management team to offer support and share ideas on best practices.
• Support our US clients by providing excellent customer service through responsiveness and a consultative approach.
• Manage and distribute the workload among internal and external linguists appropriately.
• Ensure projects maintain a high level of quality and professional standards in line with our ISO 9001, 17100 and 27001 accreditations.
• Ensure all admin is up-to-date at all times, and profit margins are healthy.
• Learn how to use Translation Management Software and CAT tools to manage translation assets, such as glossaries, term bases, etc.
• Support your UK colleagues by ensuring their projects continue to run smoothly after their working hours and provide them with complete handovers at the end of your shift.
• Meet invoicing deadlines and quarterly targets.

What skills are needed for this role?

• 1 year of experience working as a Project Manager in the Translation industry.
• Experience in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Excellent written and oral communication.
• Exceptional attention to detail.
• A desire to learn and contribute to efficiencies.
• Exceptional customer service.
• Ability to multi-task and work under pressure.
• Excellent time management and organisational skills.
• Ability to think outside the box and proactivity.
• Ability to work in a team, as well as independently.
• Excellent problem-solving skills.

Please note that this will be a contractor role but we are looking for a long-term collaboration and the successful candidate will be considered a full-time member of the Language Insight team.

If you are interested in this role, please fill out the form below and attach your CV, or send your CV and cover letter to vacancies@languageinsight.com