Jan 21, 2021

Technical Support Agent - (European hours: 9 AM - 5.30 PM CET)

  • Memsource
  • Remote
Full time Customer Service Information Technology Translation Technology (CAT, TMS and MT)

Job Description

As Technical Support Agent you will ensure customer happiness by supporting our existing customers in setting up and using our software localization platform, Phrase. We are looking to expand the team as soon as possible with another highly communicative, committed team member, covering European hours 9 am - 5.30 pm CET time.

About the role

  • You are the first point of contact for our customers, to troubleshoot Phrase related issues
  • You accompany new customers and interested parties in getting to know our software and provide assistance with technical problems or general understanding of the product
  • You communicate with customers in writing in English and German via live-chat and emails and, if necessary, short video calls with screen-sharing 
  • You will support the documentation and improvement of our software by logging bug reports and feature requests
  • You act as an internal contact person to assist our Sales and Account Management teams

You should have

  • Your written and spoken level in English and German is C1 (CEFR) or above
  • Your way of working is solution-oriented, independent and hands-on
  • You are instinctive when it comes to communication and can specifically address the needs of individual customers
  • You enjoy solving problems for our customers and positive customer feedback motivates you
  • You are enthusiastic about software development and ideally have some experience in this area 
  • You also have a high technical affinity and you are particularly interested in the interaction of technical components
  • You have experience with help desk platforms, such as Zendesk

Why you should work at Memsource Group

  • Full flexibility in choosing your work location - you can either be located in Prague, Hamburg or anywhere in the world
  • You’re interested in gaining experience working at a successful and rapidly-growing global cloud-based translation technology company
  • You seek to work in a small international team with no corporate bureaucracy
  • We provide the technical setup and latest software to ensure smooth communication and optimal working conditions
  • You will receive a professional remote onboarding
  • Opportunities to learn (access to an e-learning platform) and advance your career
  • We know you have a life outside of the office - enjoy flexible hours and a home office option
  • You can improve your language skills with free online lessons

Find out more about us: www.memsource.com and  www.phrase.com