Mar 04, 2021

Customer Success Manager in Hamburg / Munich

  • LanguageWire
Full time Customer Service

Job Description

Are you passionate about the language industry? Do you have experience with Customer Success? And are you interested in making a great difference in our company? Then you might be the one we are looking for.

We are looking for an Customer Success Manager to join our commercial team in Hamburg/Munich, Germany. You will enter a role with different focus areas! You will be key in working on and coordinating ongoing projects, you will work with a portfolio of existing customers, and you will be responsible

in problem solving and other customer-related activities across relevant accounts.

Main tasks and responsibilities

In this role your main tasks and responsibilities would include:

  • Sustain account growth and profitability
    • Drive account development through up- and cross-selling activities
    • Build account Success Plan
    • Conduct regular discovery meetings with the customers you will be responsible for
  • Drive adoption of product features and maximize product usage
    • Deliver solutions to improve customer objectives
  • Ensure overall delivery flow
    • Align and collaborate on customer expectations with Operations Solutions
    • Ensure customer's quality expectations are met
  • Drive initiatives to improve customer satisfaction
  • Ensure workflow optimization and automation

Who are we looking for?

Your skills and profile preferably include that:

  • You know how to develop relationships with new stakeholders at existing accounts
  • You are able to develop and present best-fit solutions for your customers while having a view on continuous improvements in efficiency and automation of workflows
  • You have a structured work approach, project management skills and you are good in problem solving across a portfolio of owned accounts
  • You are experienced in operational planning and execution of customer-oriented activities to deliver on targets
  • You know how to report sales figures and health performance indicators in a structured way
  • You are a quick learner and have the ability to work under pressure
  • You work well as an individual, but also as a part of a team
  • You speak and write German and English to a high level
  • You are experienced in the translation/ content industry, tech or another relevant area
  • Business acumen and detail oriented
  • Preferred is a Bachelor/ Master degree within a relevant area

Benefits

We offer a job in a positive working environment where you will grow your Customer Success mindset professionally through a broad range of hands-on assignments. You will be involved in different kind and sizes of projects and have an overall portfolio responsibility. Additionally, we will offer:

- Excellent location in modern offices in the city center

- PeopleWire events (Christmas and summer parties for example)

- Working in an international environment

- LanguageWire learning academy

- An excellent pre-boarding and onboarding program designed to get you off to an excellent start

- An open and informal atmosphere with good career growth opportunities

- Drinks and fruits available at the office


If you need more information?
If you have any questions please contact Emma Bernabeu, People & Culture Partner, at emma.bernabeu@languagewire.com


Who is LanguageWire?
LanguageWire is the world’s leading platform for language and content services. Founded in 2000, LanguageWire continually develops unique technology to help brands reach their full global potential. Backed by a worldwide network of language experts and an intuitive online platform, we make it easy to manage multilingual content.

LanguageWire is a dynamic company with an ambitious growth strategy, where strong customer relationships are a top priority. 3 years ago LanguageWire was acquired by a private equity fund in order to further speed up growth, customer success and build unique technology.

We are 320 employees spread across our offices in Copenhagen, Aarhus, London, Leuven, Lille, Valencia, Zurich, Munich, Hamburg, Kiev, Gdansk, Stockholm, Varberg, Göteborg and Atlanta.

LanguageWire employer goal is to become a leading workplace. We want our staff to be proud of being part of the company - and to enjoy coming to work each and every day. We also aim to attract and retain the best employees, which is why we invest many resources in ensuring that LanguageWire is an attractive workplace.