Apr 22, 2021

Program Manager - (1342.35)

  • RWS
  • San Jose, CA, USA
Full time Translation Technology (CAT, TMS and MT)

Job Description

Program Manager - (1342.35)

San Jose, CA                              

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). 

For further information, please visit: www.rws.com

About The Role:

Management of all global project managers, within one strategic account, ensuring they are working effectively and developing their skills/competences. The Program Manager is also the main primary interface with key clients in their team and they carry full responsibility for delivering against client satisfaction and responsiveness, delivery, revenue and profitability targets assigned.


  • Foster a positive client relationship, based on thought leadership and proactive client management, with a goal of obtaining the highest levels of client satisfaction and responsiveness
  • Ensuring accurate compilation and approval of quotes/proposals, including detailed notes sections
  • Close financial monitoring of projects i.e. budgets, change orders, invoicing, payments
  • Ensuring correct process and methodology is used on all projects including risk assessment
  • Ensure excellent communication flows with the client, team and Network Offices at all times
  • Ensuring accurate compilation and approval of all project schedules
  • Establishing metric-based Quarterly Business Reviews with all key customers
  • Weekly status reports, conference calls, managing meetings
  • Ensuring accurate filing and archiving of all project related materials
  • Quality control of all project activities, either in-house or in Network Offices
  • Monitoring, mentoring and motivation of project managers, coordinators and associates
  • Training and development of new and junior members of team
  • Preparation of project plans, account summaries, project flows and risk assessment processes
  • Identification of process advancements and technology opportunities
  • Resolution of all client and project issues
  • Account analysis and financial planning
  • Ensure effective escalation processes are established and used by all team members
  • Recruitment and selection of new team members


  • Advanced knowledge of all aspects of localization process including software engineering, DTP, graphics, translation, testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process
  • Strong client facing skills, including excellent oral and written communication skills
  • Must be able to set tone for levels of client satisfaction and responsiveness, and able to foster same culture within those reporting to you
  • Ability to bring industry trends, thought leadership, and innovative solutions to solve client asks
  • Manage non-project related initiatives from inception to execution, including working with client to assess and articulate needs, liaising with technology and operations resources within RWS to influence, track against milestones, etc.
  • Educated to Degree Level in either Computer Science or a business related area
  • 5 years + experience in hands-on project management of large, complex IT projects
  • Advanced written and verbal communication and presentation skills
  • Good mentoring and people management skills
  • Analytical and structured problem solving abilities
  • Flexibility and the ability to travel

Performance Criteria

  • Account growth
  • Profitability of projects as identified by budgets
  • Client satisfaction and responsiveness levels assessed by feedback
  • On time (and high quality) deliveries – measured via KPIs
  • Proactive capacity and pipeline management – measured by minimizing late deliveries, as well as, proactive notification of internal and client teams
  • Win ratio of LQI’s
  • Recruitment, development and retention of team members
  • Numbers and levels of quality issues
  • Effectiveness in advancing technology solutions


  • Amazing benefits. (Seriously!)
  • Infinite training, professional development and personal growth opportunities.
  • The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
  • Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
  • Great work life balance!


Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.