Sep 22, 2021

Language Services Sales Consultant

  • CyraCom International
  • Remote (United States)
Full time Sales

Job Description

As a Language Services Sales Consultant, you will be a contributor to CyraCom’s overall growth and profitability by pursuing and developing strategic business relationships. Through understanding the client's business models, you identify ways to leverage CyraCom’s service lines to deliver client satisfaction by building new business, with a focus on Over the Phone Interpretation (OPI) Services and Video Remote Interpretation (VRI). Translation and Localization (T&L) services will be add-ons.

As a Language Services Sales Consultant, you will:

  • Focus on selling OPI/VRI Services with a concentration on the US market and upselling T&L will be a plus.
  • Work with and report to Senior Vice President.
  • Work with CyraCom Translation and Localization Team to develop solutions that will go along with the prospect’s OPI and VRI needs.
  • Sell multi-year contracts encompassing CyraCom’s portfolio of products and services.
  • Identify, qualify, develop, and manage prospects through to close and work with Marketing and Sales Management to close potential new clients.
  • Coordinate sales efforts to achieve new customer revenue growth target.
  • Leverage knowledge of CyraCom’s services to help target clients meet their objectives.
  • Excel at cold-calling, working with our R&D Team for prospecting, sending engaging emails, and presenting solutions that drive new pipeline on CyraCom’s products and services. These emails will be developed in partnership with and be approved by Marketing.

As a Language Services Sales Consultant, you must have:

  • 5-10 years of successful consultative selling experience, preferably, but not limited to, in the language services industry.
  • Background and experience selling large strategic deals.
  • Solid experience working with procurement and senior executives.
  • Ability to develop sales strategies for each vertical and be able to present a cost-benefit analysis for target client.
  • Ability to prospect and generate individual high levels of sustained sales activity.
  • A proven record of increasingly higher levels of sales success.
  • A proven record of maintaining successful relationships, at an individual level, and with senior management within client organizations.

As a Language Services Sales Consultant, you must be:

  • Collaborative – you understand the whole is greater than its parts.
  • Positive – you believe in the infectious power of positive thinking and display this in your everyday work.
  • Passionate – you love what you do and can’t wait to apply your skills to help people communicate.
  • Continually Learning – you have an insatiable appetite to constantly improve yourself.
  • Technically Savvy – you understand technical concepts and practices and create solutions that scale.
  • Self-Motivated – you are your harshest critic and biggest supporter.
  • Goal oriented – you understand how your work fits in the big picture and follow through to make your goals a reality.
  • A Team Player – you understand the basics tenets of being a great teammate including proper time management, communication and attendance.

Minimum requirements:

  • B.S. or B.A. preferably with a business major or equivalent industry experience.
  • 5-10 years of successful consultative selling experience in Over the Phone Interpretation and/or Video Remote and Translation & Localization a plus.

Ideally, you will also have:

  • Additional language knowledge.

What else you can expect:

Physical Demands:

Requires sitting or standing for extended periods of time.

Extensive use of a computer and repetitive hand movements in the performance of duties.

Occasional lifting and carrying of material weighing up to twenty pounds may be required.

Equipment Operated: Personal computer, printers, fax, copier and telephone.

Environmental Factors: None.

Duties not listed in this position description may be required of the employee at the discretion of managementThe incumbent may delegate all or any of his/her duties to qualified personnel; however, such delegation does not relieve him/her of overall responsibility and accountability for the successful conduct of those duties.

Why Work for CyraCom?

CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale employee interpreter contact centers in the industry. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services. In business since 1995, CyraCom services thousands of clients throughout the US and Canada. The Company was named to the Inc. 5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017.

“We make a difference every day.” 

CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation. We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations. We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event. Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.               

Our employees most often say three things:

Culture: You have the resources of a large company with the flexibility and excitement of a start-up.

Impact: Your contributions matter; people notice the changes and improvements you create.

Meaning: Your work ultimately helps improve the lives of millions in the United States – CyraCom helps those who cannot communicate normally to access to healthcare and other vital services.

Company Culture

We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal:

  • We celebrate our diverse workforce.
  • We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotions
  • We provide a “business casual” dress code (with “casual Fridays”).
  • On occasion, CyraCom provides a professionally catered luncheon for employees at each of our locations.
  • CyraCom also sponsors occasional “Spirit Days” customized for each location and its employees.

Benefits Highlights

CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. 

CyraCom also provides competitive salaries, along with discretionary bonuses based on individual and company performance

Equal Opportunity Employer

CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.