Sep 29, 2021

Solution Architect APAC (all genders)

  • Memsource
  • Remote
Full time Solutions Architecture Translation Technology (CAT, TMS and MT)

Job Description

At Memsource we help our customers go global. We provide a leading translation management system (Memsource) and software localization platform (Phrase), supporting 500+ languages, 50+ file types and covering the full range of enterprise localization use cases. With a global team working from our offices or from home across Europe, the US, the UK, and Japan, we serve thousands of global customers, including leading brands such as Uber, Bosch, Lufthansa, Supercell, Vistaprint, and Zendesk.

As a Solution Architect (all genders) you will be acting as a consultant to our customers making sure that they getting the best out of our platforms. In this position, you will be a part of our emerging APAC team, working with clients to develop solutions to address their translation technology needs, help them discover new ways to optimize the Memsource platform, and liaise between clients and internal teams to suggest tool improvements. 

What you'll be responsible for: 

  • Being a subject matter expert in translation and localization process optimization and best practices

  • Understanding and aligning customer technology stack to optimize localization process

  • Providing technical support for sales team via on-site and remote client meetings

  • Preparing queries, writing proposals, and completing RFP documentation during the solution development phase of new opportunities

  • Supporting customers during the onboarding process with custom trainings based on their localization requirements

  • Supporting Customer Success Managers for complex customer queries

  • Working closely with the product team to make sure that customer requirements are mapped and understood

  • Tracking existing technology solutions and following the latest trends and developments in the localization industry

  • Attending trade shows, speaking at conferences, and maintaining a visible presence through social platforms

What you'll profit from: 

  • Super exciting customers and trail-blazing technologies

  • You’ll be getting a comprehensive understanding of the localization industry, from processes and technologies to key players

  • You’ll learn how to use data to provide valuable insights to customers

  • The possibility to attend industry events

What you need

  • Bachelor’s Degree or equivalent experience

  • Be based in Japan and have excellent Japanese and English language skills

  • 5+ years of direct localization/translation experience preferred

  • Solid understanding of localization solutions, technologies and processes (CAT, TMS, MT solutions, etc.)

  • Localization engineering experience is a must

  • Software development experience and experience in large scale integration projects is a plus

  • Technical proficiency in content-related solutions and systems

  • Excellent verbal, written, and organizational skills

  • Ability to drive multiple projects toward completion in parallel

What you'll get

  • Work experience in a successful and growing group of two global SaaS companies

  • Be part of an international team of 170+ in Europe, Japan, and the Americas

  • Expert colleagues in their field who are determined to build the best localization platform on the market

  • An agile work environment

  • Take part in a culture full of trust, support and loyalty

  • A positive, open-minded, and innovative atmosphere

  • Support in your professional development and personal career goals

We look forward to meeting you!