Nov 25, 2021

Language Services Programs Coordinator

  • Translators without Borders
  • Remote
Full time Project Management Account Management Language Management Localization Management Operations & Team Management

Job Description

Contract length: one year/open-ended

Full or Part-time Position: Full-time (some weekend work may be required)

Location: Home-based 

Travel: Limited

Reporting to: Language Services Operations Manager

Deadline for application: December 13, 2021

Translators without Borders is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

  • an innovative work environment with a diverse and passionate team
  • 20 days of annual leave and 10 days of floating holidays
  • the flexibility of home-based/remote work

The role

We are looking for a creative, proactive, and energetic Language Services Programs Coordinator. You will be responsible for the efficient delivery of language services to our partners, global programs, country teams or in response to crises when they occur. You will be part of the Language Services Operations Team, making sure that people who speak marginalized languages all over the world get vital information, and are heard, whatever language they speak.

As a Language Services Programs Coordinator, you will be comfortable working remotely with colleagues and volunteers. You will also be a team player with a can-do attitude who thrives in a fast-paced environment.

If you have experience managing people, exceptional communication skills and an excellent understanding of language service and language technology best practices, we’d like to meet you.

Responsibilities

Collaboration:

  • Build strong relationships across the organization to develop and manage partnerships with NGO partners
  • Develop ways of working within the language services operations team that encourage cross-team learning and support
  • Support in the development of language service proposals for funding opportunities
  • Develop relationships and manage expectations of internal stakeholders, NGO partners, analysing needs and identifying opportunities to offer innovative language support 
  • Work closely with multiple teams to proactively develop partnerships and language service offerings, particularly supporting quality processes and standardization
  • Actively participate in organization-wide discussions, bringing your unique perspective 

Thinking Forward:

  • Understand and contribute to organizational strategic direction, ensuring that program language services actively seek ways to forward the mission of the organization
  • Anticipate future language service needs, and collaborate with others to develop innovative service offerings such as the integration of voice, glossaries, and chatbots 
  • Initiate or support the development of innovative language tools for partners, and contribute to monitoring the impact and reach of language services

Do it right:

  • Develop and report on team metrics in a timely manner, including monitoring the status of projects
  • Collaborate with the Services & Support team to ensure Translators without Borders's quality processes and terminology practices are applied and develop custom workflows and improvements if necessary 
  • Ensure overall quality and accuracy of services delivered 

Build the team

  • Plan the work of and manage the Language Services Program team, ensuring sufficient coverage.
  • Collaborate with the Community Team to anticipate future needs and ensure sufficient capacity according to available forecasts
  • Work within the wider Language Services Team and wider organization to build cross-team cohesion.  

Crisis response and surge capacity

  • When necessary, coordinate remote language services to ensure round-the-clock provision of rapid response language services 
  • Set up and test new systems and processes for improving overall impact and efficiency
  • Deploy to field locations in order to provide key language service support on the ground and ensure the delivery of quality programming

Qualifications

The Language Services Programs Coordinator should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player and leader who agrees with TWB’s basic beliefs and values, who can work virtually with team members based throughout the world.

  • Able to innovate to find creative solutions; willing to explore new technologies
  • Able to deal with frequent changes, delays, interruptions, and unexpected events
  • Resourceful, able to get more out of small budgets
  • Good interpersonal skills; able to work well in a team-oriented, collaborative, cross-functional environment
  • Detail-oriented, thorough, accurate, able to meet deadlines, and able to work quickly and steadily in a focused manner
  • Thrives in a fast-paced environment and reacts well to pressure
  • Demonstrates initiative, persistence, ability to problem solve, and enthusiasm for learning.
  • Strong ability to multitask, prioritize, and work independently with minimal supervision
  • Ability to mediate, negotiate, and resolve conflicts constructively
  • Available to travel to field locations at short notice

Requirements

  • 5+ years of experience in language services project/account management
  • 2+ years of experience in a management role
  • Exceptional communication skills
  • Experience working with volunteers and small teams
  • Experience as a team leader with the ability to manage a remote team
  • Good knowledge of language technology including CAT tools, MT, Terminology and QA Tools
  • Good knowledge of standard Microsoft Windows applications, including Word, Excel, PowerPoint, Outlook, and Internet Explorer
  • Excellent written and verbal English communication skills

Highly desirable

  • Previous experience with nonprofit organizations, particularly in disaster relief
  • Knowledge of French or other languages
  • University Degree in linguistic/translation-related studies

About Translators without Borders

Translators without Borders believes that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Originally founded in 1993 in France (as Traducteurs sans Frontières), TWB translates millions of words of life-saving and life-changing information a year. 

Core Values

Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:

Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.

Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.

Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.

Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.

Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.

Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

TWB may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.