Jan 10, 2022

Senior Program Director Operations (m/f/d)

  • Lengoo GmbH
Full time Project Management

Job Description

YOUR MISSION

As a Program Manager in Operations, you’ll play a key role in growing our existing business through service and technology lead development. This includes engaging with multiple stakeholders across the company and helping to ensure customer happiness, optimizing the return of client business, and ensuring quality compliance of our internal customer feedback process.  As a driver in cross-functional customer-centric teams, you’ll be responsible for working closely with our Operations, Sales, and Product teams to establish and grow our existing key accounts.

A successful candidate will be highly customer-focused, analytical, technical, resourceful, team-oriented, and can work independently under time constraints to meet deadlines at scale. 

YOUR RESPONSIBILITIES

  • Proactively design and present program management initiatives to existing clients

  • Collaborate with a multinational and multifunctional team

  • Adding and implementing new service lines if requested by existing customers

  • Collaborate with various members of the Operations, Sales, and Product teams to assess the scope of work and produce cost estimates

  • Align with the Key Account Manager on the competitive landscape and develop action items, create project proposals, negotiate a budget, and schedule regular operation and reporting  meetings with the client

  • Build new client relationships by attending sales meetings and supporting KAM in the preparation of RFP responses and cost estimates for new businesses

  • Take a proactive role in learning about clients’ industries, business needs, and company cultures, educating the Operations team and providing a high level of service and support

  • Perform workflow design for translation services and technology implementations together with our onboarding team

  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables for your key accounts

  • Serve as the primary point of contact for your key accounts

  • Set and fulfill client expectations e.g. agree on process requirements with the client, build program plan, ensure documentation of all agreements and processes

 

YOUR PROFILE

  • A minimum of 5 years experience on the operational side of the translation industry, ideally in a Senior Operations Manager role. Any experience in Key Account Management is a plus

  • Ability to estimate resources, technical setup, and timing of complex multilingual translation projects

  • Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service

  • Effective time management and ability to be able to manage multiple priorities in a fast-paced environment

  • Superior written and spoken communication skills in English. Other languages would be an asset

  • Ability to work well with people from a variety of different backgrounds and cultures, work independently, and as part of a team

  • Experience in coordinating projects and assignment of resources is a plus

  • Excellent communication skills in German and English

WHY US?

Perks of being in our loop

  • Free English and German language classes, we’re all about new forms of expression

  • Personal care days, take a bonus, 4 half-days a year to refresh your system

  • Personal learning budget to boost your professional growth and nourish your passions

  • Party as a team, join your colleagues for team lunches, pub quizzes, and yearly offsites

  • Discounted gym membership, flex your mind and body with Urban Sports Club 

  • Find your flow state, get inspired in our office in the creative heart of Berlin. Or work remotely, we’re flexible  

  • Pension on us, we’ll set you up for the future so you can focus on the now

  • Endless learning opportunities: feed your brain with hackathons, tech talks, Q&As, training—you name it 

  • Commute in style: a compensated Rydes budget includes everything from Uber to Miles or Lime, and reduces your CO2 footprint

  • Furry friends welcome, we’re animal lovers too 

ARE YOU UP FOR THE LENGOO CHALLENGE?

Lengoo fuses AI technology with human expert knowledge to create high-quality translations in over 400 language pairs. As a Techstars and VC-backed startup in Berlin, we place technology at the heart of what we do by using state-of-the-art machine learning methods to create pre-translations. Our pool of freelance linguists then finalizes these pre-translations, creating the highest quality results for our customers. This innovative approach plays a critical role in the products of our B2B clients, who come from over 10 different countries and range in all sizes. Join a fast-growing, dynamic startup with a hands-on, international culture, and let's break language barriers together!

ABOUT US

Lengoo has been uniting the creativity of the world’s top linguists with the precision of AI technology since 2014. We’re on a mission to become the world’s number 1 AI-first translation provider. Our drive is lifelong learning - from the small everyday wonders to the burgeoning growth of machine learning technology. To date, this impulse has served over 3,000 businesses globally, from the likes of Michelin, Hello Fresh, and WWF. Lengoo’s been spotlighted in TechCrunch and Forbes, and in 2021, we featured in the FT 1000: Europe's Fastest Growing Companies.

Do we speak your lingo? Then apply by completing the online form. We can’t wait to meet you.