Apr 13, 2022

Senior Client Services Manager

  • ONCALL Interpreters & Translators
  • South Melbourne VIC, Australia
Full time Business Development Sales Account Management

Job Description

ONCALL Language Services is one of the world’s leading language service brands. With HQ in Melbourne, we make communication and connection easier – blending language and tech solutions to reduce communication barriers.
Over the past 25 years we’ve placed ourselves at the very epicenter of community. Whether government, public service or business, we help connect individuals with their communities, business leaders with each other, sporting stars with their fans at events.
The Opportunity
Reporting to and working closely with our GM Sales, this fulltime ongoing opportunity is responsible for the ongoing development and deepening of existing sales and customer relationships, predominantly across national Government & Education clients.
You will be responsible for managing overarching client relationship and contractual issues and providing a strong feedback loop between senior level clients and internal ONCALL team members to improve the value the organisation delivers to its customer base.
You will have a strong focus on key account management, and relationship management and development. This work will be supported by the creation and consistent execution of account plans.
You will conduct and represent ONCALL at regular meetings with clients including key decision makers and users across all accounts, nationally. You will work with cross functional leaders within ONCALL to increase the value the company delivers to all its customers.
Success in this role will see you successfully maintain your existing portfolio through effective customer lifecycle management, including the identification and delivery of growth opportunities and completion of contract renewal activities that maximise customer lifetime value (CLV) and commercial outcomes.
Further, you will consistently follow and act as a role model for ONCALL’s corporate values and cultural guidelines.
Your Experience
The ideal candidate will be able to demonstrate:

  • Five years’ experience in a comparable position
  • Proven experience managing Government and/or Education accounts and multi-million dollar contracted agreements
  • An ability to manage and negotiate complex, multiservice level agreements
  • Ability to build relationships across complex structures in large organisations
  • Ability to proactively identify and win new business growth opportunities within existing accounts
  • Ability to identify root causes of challenges and work within a team to deliver solutions that balance client needs and organisational revenue
  • Strong presentation skills (written and verbal)
  • Strong analytical capabilities, with the ability to analyse multiple aspects of contract performance, spot trends, identify improvement opportunities and risks
  • Degree level qualification (desirable)
  • Solid understanding of language service requirements (desirable)

The Benefits
In addition to the opportunity, we also offer:

  • An attractive remuneration package
  • South Melbourne office overlooking the beautiful Albert Park Lake
  • Supportive environment fostering professional growth
  • Access to the ONCALL Benefits program
  • Flexible work options

Interested? Apply Now!
To apply for the role, please click the ‘Apply’ button and follow the prompts. Please include your CV and a brief cover letter expressing your motivation and key attributes for the role.
Please call 0499 599 737 or email recruitment@oncallinterpreters.com if you have any questions.

Please note, only applicants with the rights to live and work in Australia will be considered.